Terms of Service

1. Scope of These Terms

These Terms of Service (the “Terms”) govern access to and use of the REPORTED product line, including its software, loader, licensing system, websites, support services, updates, and related digital services (collectively, the “Software”).

“Reported”, “we”, “us”, and “our” mean the legal service provider identified during checkout and in the order confirmation. Contact: support@reported.lol.

By purchasing, activating, downloading, or using the Software, you agree to these Terms. If you do not agree, do not purchase, activate, download, or use the Software.

Nothing in these Terms limits any mandatory consumer rights that cannot lawfully be excluded or restricted.

2. Eligibility and Account Responsibility

You must be legally capable of entering into this agreement. If you are under the age of legal majority where you live, you may use the Software only with the permission and supervision of a parent or legal guardian where permitted by law.

You are responsible for:

• providing accurate purchase and account information;
• keeping license keys, login details, and recovery information secure;
• all activity carried out through your account or license, except to the extent caused by a security failure on our side; and
• promptly notifying us if you believe your account, license, or payment method has been compromised.

3. License Grant

Subject to payment and compliance with these Terms, Reported grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Software for the license period and on the number of devices shown at checkout or in the product description.

The Software is licensed, not sold. Reported and its licensors retain all ownership, intellectual-property rights, source code, methods, designs, and other rights in the Software.

Unless expressly allowed in writing, a license may not be shared, rented, sold, transferred, resold, sublicensed, or used to provide a commercial service to third parties.

4. System Requirements, Compatibility, and User Environment

You are responsible for checking the published system requirements, supported environments, product status, and compatibility information before purchase and before installing updates.

The Software may depend on operating-system versions, firmware, drivers, hardware configuration, network conditions, and third-party platforms that we do not control. Compatibility may change when those systems are updated.

You must follow installation instructions and install required Software and security updates within a reasonable time. We may ask you to provide reasonable diagnostic information using the least intrusive method available so that we can determine whether an issue is caused by the Software or by your digital environment.

Device, system, and data risk

The Software may interact with operating-system components, drivers, firmware settings, device identifiers, security software, and other low-level parts of your system. Installation or use in an unsupported, modified, unstable, or incompatible environment may cause system instability, failed boot, loss of access, configuration changes, file corruption, or data loss.

Before installing or using the Software, you are responsible for creating current backups of important files, license keys, recovery keys, system settings, and any other data needed to restore your device. You are also responsible for maintaining suitable recovery media and knowing how to restore or reinstall your operating system.

The purchase price does not include insurance, hardware repair, device replacement, operating-system repair, data recovery, account recovery, compensation for downtime, or reimbursement for third-party technical services. To the maximum extent permitted by applicable law, Reported is not responsible for damage to or loss of computers, components, storage devices, operating systems, firmware, drivers, files, data, accounts, or configurations resulting from:

• use in an unsupported or incompatible environment;
• failure to follow published instructions or warnings;
• user modifications, third-party tools, security software, drivers, firmware, or operating-system updates;
• interruption, power loss, forced shutdown, pre-existing faults, or other circumstances outside our reasonable control; or
• misuse, unauthorised use, or attempts to bypass security or compatibility controls.

Nothing in this section excludes liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, or other conduct for which exclusion is prohibited by applicable law.

5. Permitted Use

You may use the Software only:

• lawfully and in accordance with these Terms;
• on devices, systems, and accounts that you own or are authorised to manage;
• within the technical and license limits applying to your purchase; and
• in a way that does not infringe the rights of Reported or any third party.

6. Prohibited Activities

You must not, directly or indirectly:

• copy, distribute, publish, sell, rent, sublicense, or commercially exploit the Software except where expressly authorised;
• reverse-engineer, decompile, disassemble, decode, modify, translate, or attempt to obtain its source code, except to the limited extent that such restriction is prohibited by mandatory law;
• bypass, disable, interfere with, remove, or circumvent any licensing, authentication, security, anti-tamper, update, or access-control mechanism;
• share, sell, transfer, leak, or expose license keys, loader files, private builds, credentials, or restricted documentation;
• use virtual machines, cloud systems, hosted environments, or automated deployment methods where prohibited by the applicable product instructions, unless we provide written permission;
• use the Software on any device, system, or account that you do not own or are not authorised to manage;
• use the Software for any unlawful purpose or in a manner that infringes the rights of another person;
• use the Software or information obtained from it to develop, distribute, maintain, or support a competing or unauthorised derivative product;
• make false payment claims, abuse chargebacks, use stolen payment methods, or otherwise engage in payment fraud;
• interfere with the operation, security, availability, or integrity of the Software or its supporting services; or
• evade or attempt to evade a previous suspension, termination, account restriction, or internal HWID ban.

7. License Verification and Security Controls

The Software may use online activation, license verification, device identifiers, integrity checks, abuse-detection signals, and security logs to deliver the service, prevent unauthorised use, investigate incidents, and enforce these Terms.

You must not interfere with these controls. Information processed for these purposes is handled in accordance with our Privacy Policy.

8. Suspension, Termination, and Internal HWID Bans

Temporary suspension

We may temporarily suspend an account, license, or device while we investigate suspected fraud, payment disputes, security incidents, license sharing, tampering, ban evasion, or other material breaches. Where practical and legally required, we will provide notice and a reasonable opportunity to respond.

Termination

We may terminate a license or account where:

• you commit a material breach of these Terms;
• you repeatedly breach these Terms after warning;
• payment is reversed, fraudulent, or remains unpaid;
• continued access creates a material security, legal, or operational risk; or
• termination is otherwise permitted by applicable law.

Immediate action may be taken without advance notice where reasonably necessary to prevent fraud, security compromise, evidence destruction, unlawful activity, or harm to Reported, its users, or third parties.

Internal HWID bans

An “internal HWID ban” is a restriction applied by Reported to device identifiers associated with serious or repeated violations of these Terms. A confirmed permanent internal HWID ban may prevent the affected device, linked accounts, and linked licenses from using or purchasing the Software in the future.

A permanent internal HWID ban may be imposed for confirmed conduct including:

• payment fraud or deliberately false chargebacks;
• resale, sharing, leaking, or unauthorised distribution of licenses or Software;
• reverse-engineering, tampering, cracking, or bypassing security controls;
• ban evasion or use of replacement accounts to bypass enforcement;
• intentional attacks against the Software, service, staff, infrastructure, or other users; or
• other serious or repeated material breaches.

Enforcement decisions may rely on purchase records, activation records, security logs, device identifiers, support history, and other relevant evidence. We are not required to disclose confidential detection methods, security controls, or information that would enable circumvention.

You may submit an appeal to support@reported.lol. We will provide a human review of a good-faith appeal where reasonably possible. Repetitive, abusive, threatening, or clearly fraudulent appeals may be closed without further response.

Except where mandatory law requires otherwise, no refund is due for termination or an internal HWID ban resulting from the user’s confirmed material breach.

9. Third-Party Platforms, Accounts, and Bans

Reported is independent from third-party games, platforms, publishers, anti-cheat providers, account providers, operating-system vendors, and hardware manufacturers unless expressly stated otherwise.

We do not control third-party rules, detection systems, enforcement decisions, updates, account suspensions, game bans, or third-party HWID bans. We do not guarantee that the Software will prevent, remove, or avoid any third-party restriction, ban, detection, or account action.

A third-party ban, suspension, loss of account access, platform update, or change in third-party policy does not by itself establish that the Software is defective and does not by itself create a right to a refund. This does not limit any mandatory remedy where the Software materially fails to conform to an express description or applicable law.

10. Digital Delivery and Proof of Delivery

The Software is delivered digitally. Delivery occurs when access, a license key, download, activation, or other agreed means of access is made available to you.

We may retain order, delivery, activation, and access records to demonstrate delivery, administer licenses, prevent fraud, and resolve disputes. Such records are evidence of delivery but do not remove any mandatory right to challenge an incorrect record or claim a legal remedy.

11. Updates, Maintenance, and Service Changes

We may release updates, security fixes, compatibility changes, and feature changes to maintain, protect, or improve the Software, respond to changes in third-party systems, or prevent abuse.

Temporary downtime may occur for maintenance, security incidents, technical failures, or circumstances outside our reasonable control. We will use reasonable efforts to restore the service.

For ongoing digital services, material changes that negatively affect the service will be handled with any notice and termination rights required by applicable law. We may discontinue a product or service for legitimate security, legal, technical, or commercial reasons, subject to mandatory consumer rights.

12. Support

Support is provided through the channels and at the service level described on our website. Support does not include remote access to your device unless expressly agreed, and we may refuse requests that would create security, privacy, legal, or operational risk.

Support may be restricted or refused where a user is abusive, threatening, repeatedly submits duplicate requests, withholds necessary information, or asks us to facilitate unlawful or prohibited activity. This does not remove mandatory consumer rights.

13. Payments and Payment Disputes

You must use a payment method that you are authorised to use. Prices, taxes, billing periods, and license duration are shown at checkout.

If you believe a payment is incorrect or unauthorised, contact us promptly so that we can investigate. Opening a chargeback or payment dispute may result in temporary suspension of the related license while the dispute is investigated.

A good-faith payment dispute does not by itself constitute a breach. Deliberately false claims, chargeback abuse, use of stolen payment methods, or attempts to retain access after reversing payment are material breaches and may result in termination and an internal HWID ban.

14. Withdrawal Rights, Refunds, and Statutory Remedies

Refunds and withdrawal rights are governed by our Refund Policy and applicable mandatory law.

Where the law provides a withdrawal period for digital content or services, immediate delivery may require your express request and acknowledgement that the withdrawal right is lost once delivery begins or the conditions set by law are otherwise met. Acceptance of these Terms alone may not be sufficient; any required consent is collected separately during checkout.

Nothing in these Terms excludes legal remedies for non-delivery, defective digital content, or other failures where such remedies are mandatory. Depending on applicable law, remedies may include repair, replacement, price reduction, termination, or refund.

15. Intellectual Property and Feedback

All intellectual-property rights in the Software remain with Reported and its licensors.

If you voluntarily provide suggestions or feedback, you grant Reported a non-exclusive, worldwide, royalty-free right to use that feedback to improve the Software, without identifying you publicly unless you consent.

16. Indemnity for Business Users

If you acquire or use the Software mainly for business purposes, you agree, to the extent permitted by law, to indemnify Reported against third-party claims, losses, and reasonable legal costs arising directly from your unlawful use, unauthorised distribution, infringement of third-party rights, or material breach of these Terms.

This section does not apply to the extent a claim was caused by Reported’s own breach, negligence, wilful misconduct, or any liability that cannot lawfully be excluded.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury where caused by liability that cannot be excluded, or any mandatory consumer right.

To the maximum extent permitted by law, Reported is not liable for indirect or consequential loss, loss of profits, loss of business opportunity, loss of use, downtime, data-recovery costs, repair costs, replacement-device costs, third-party technical-service costs, loss caused by third-party enforcement, or loss caused by an unsupported or non-compliant user environment.

For users acting mainly for business purposes, Reported’s total aggregate liability arising from the Software is limited to the amount paid for the affected license during the 12 months preceding the event giving rise to the claim, except where such a limitation is prohibited by law.

You are responsible for maintaining appropriate backups and security for your own systems and data.

18. Changes to These Terms

We may update these Terms for legal, security, technical, operational, or service-related reasons.

Changes will apply prospectively. Material changes will be communicated in a clear manner and, where required, on a durable medium with reasonable notice. If mandatory law gives you a right to terminate because of a material negative change, that right is unaffected.

The version accepted at purchase remains relevant to that purchase unless a lawful later change applies.

19. Governing Law and Disputes

These Terms are subject to applicable law. Nothing in these Terms limits any mandatory rights that cannot lawfully be excluded.

Before starting formal proceedings, please contact support@reported.lol and allow us a reasonable opportunity to resolve the dispute.

Any dispute must be brought before a court or other forum that has lawful jurisdiction over the dispute. Nothing in these Terms requires a consumer to waive access to any mandatory court, complaint, or dispute-resolution mechanism.

20. Severability, No Waiver, and Assignment

If any provision is found invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.

A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

You may not assign or transfer your license without our written consent. We may transfer these Terms as part of a merger, restructuring, sale of the relevant business, or transfer to an affiliate, provided this does not reduce mandatory consumer protections.

21. Contact

Questions, complaints, security reports, and appeals may be sent to support@reported.lol.